BGet quick answers to your questions in the Dynamic Q&A section of the knowledge article page. If you can't find what you need, start a live chat instantly for further assistance.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on |
Before you begin make sure, you've completed theses steps.
- The agent selected for Dynamic Q&A is configured with an Agent User that has minimal permissions and object access to prevent misuse.
- Verify that the Agent is associated with a General FAQ topic built on publicly available knowledge articles.
- Confirm that you have View Agents permission to configure ASA agents on the Self-Service AI Experiences page.
- Choose the agent carefully because the answers are generated by an agent that runs in the Agent User context.
- Make sure that a Data Cloud license is available.
- Open your Experience Cloud help site.
- Open a Knowledge Article in your help portal.
- Scroll down and click the Dynamic Q&A section.
- Select a question to expand and view its answer.
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If you don’t see what you need, click Have Questions? button to
start a live chat session.
Note The Have Questions? button appears only if either Quick Chat or Enhanced Chat is configured on the page, for LWR or Aura sites.