---
schema_version: "1"
id: 5eecb8e33d4404e5fa67bf1e4be6863ade82147201b574b08fa44b457369e93d
title: Find Answers in Dynamic Q&A
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/find_answers_in_dynamic_q_a.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.find_answers_in_dynamic_q_a.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7b4ed4ce797c22cf8ddae8fc23f8b654694160b057cb8492942386be057dbd0c
description: BGet quick answers to your questions in the Dynamic Q&A section of the knowledge article page. If you can't find what you need, start a live chat instantly for further assistance.
products:
  - Service Cloud
release: "264"
---
# Find Answers in Dynamic Q&A

BGet quick answers to your questions in the Dynamic Q&A section of the knowledge article page. If you can't find what you need, start a live chat instantly for further assistance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, and Unlimited Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">Aura</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR </a>Experience Cloud Sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on</td></tr></tbody></table>

Before you begin make sure, you've completed theses steps.

- The agent selected for Dynamic Q&A is configured with an Agent User that has minimal permissions and object access to prevent misuse.
- Verify that the Agent is associated with a General FAQ topic built on publicly available knowledge articles.
- Confirm that you have View Agents permission to configure ASA agents on the Self-Service AI Experiences page.
- Choose the agent carefully because the answers are generated by an agent that runs in the Agent User context.
- Make sure that a Data Cloud license is available.

1. Open your Experience Cloud help site.
2. Open a **Knowledge Article** in your help portal.
3. Scroll down and click the **Dynamic Q&A** section.
4. Select a question to expand and view its answer.
5. If you don’t see what you need, click **Have Questions?** button to start a live chat session.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note The Have Questions? button appears only if either Quick Chat or Enhanced Chat is configured on the page, for LWR or Aura sites.

#### See Also

- [Enable Salesforce Knowledge in Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.networks_knowledge_access.htm&type=5&language=en_US)