Set Up a Case Closure Survey

To automatically send a survey to employees after their case is closed, enable Surveys and specify an employee feedback survey.

User Permissions Needed
To enable Surveys:	System Administrator profile
To create a survey:	Permissions to create surveys

Enable Surveys.
See Enable Surveys and Configure Survey Settings.
Create an employee feedback survey.
See Create and Customize Surveys.
From Setup, in the Quick Find box, enter Support Settings, and then select Support Settings.
Click Edit.
In the Customer Feedback Survey field, select the feedback survey you created earlier.
In the Email for Automated Case User Notifications, enter an email address to which failure messages for the System User are sent.