---
schema_version: "1"
id: 9b149beb4875e49afc5763f9ada72cd3439bf53fc794efcbac8f78ec16307458
title: Set Up a Case Closure Survey
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_setup_case_closure_survey.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_setup_case_closure_survey.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cd6c9bff905851153cddbae423ed62f0c4342560cfb19e3e757211fda24bcc34
description: To automatically send a survey to employees after their case is closed, enable Surveys and specify an employee feedback survey.
products:
  - Service Cloud
release: "264"
---
# Set Up a Case Closure Survey

To automatically send a survey to employees after their case is closed, enable Surveys and specify an employee feedback survey.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d27347e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27347e55 ">To enable Surveys:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27347e55 ">System Administrator profile</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27347e55 ">To create a survey:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27347e55 ">
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_create_send_permission.htm&amp;language=en_US&amp;type=5" target="_blank">Permissions to create surveys</a>
            </td>

          </tr>
        </tbody>
      </table>

1. Enable Surveys.
    
    See [Enable Surveys and Configure Survey Settings](https://help.salesforce.com/s/articleView?id=xcloud.task_enable_surveys.htm&type=5&language=en_US).
2. Create an employee feedback survey.
    
    See [Create and Customize Surveys](https://help.salesforce.com/s/articleView?id=xcloud.concept_create_surveys_overview.htm&type=5&language=en_US).
3. From Setup, in the Quick Find box, enter Support Settings, and then select **Support Settings**.
4. Click **Edit**.
5. In the Customer Feedback Survey field, select the feedback survey you created earlier.
6. In the Email for Automated Case User Notifications, enter an email address to which failure messages for the System User are sent.