Service representatives can use HR Service Console as a one-stop solution for human
resource (HR) service delivery. The service representatives can create, update, and delete
employee records; get a comprehensive understanding of employees; communicate with employees;
get insights from reports and dashboard; create and track cases; resolve service requests; and
manage knowledge articles.
Required Editions
The HR Service Console app includes a Home page and several list views and tools designed to
support service representatives efficiently deliver HR services to employees. The key sections
of HR Service Console are:
- Home
- Cases
- Employees
- Chatter
- Reports
- Dashboards
- Knowledge
- HR Service Console Features
The Home page is the main landing page after you log in. It provides service representatives a quick overview of the cases assigned to them.
- Manage Cases
As a service representative, you can view and manage employee cases.
- Manage Employees
Through HR Service Console, access employee records and information to understand and resolve their issues. You can create, update, and delete the employee records.
- Interact with Employees
In HR Service Console, chat with employees to answer their queries and resolve their issues.
