---
schema_version: "1"
id: 2b5b42d6c592151cc198d099d2efa774291b7de20404d3d9e47b74748a100a34
title: Employee Support with HR Service Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_hr_service_workspace_tour.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_hr_service_workspace_tour.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a6b88c2e3d6ac3cd25b52425df4bdac2d520945b6b60571eb024574b9014c495
description: Service representatives can use HR Service Console as a one-stop solution for human resource (HR) service delivery. The service representatives can create, update, and delete employee records; get a comprehensive understanding of employees; communicate with employees; get insights from reports and dashboard; create and track cases; resolve service requests; and manage knowledge articles.
products:
  - Service Cloud
release: "264"
---
# Employee Support with HR Service Console

Service representatives can use HR Service Console as a one-stop solution for human resource (HR) service delivery. The service representatives can create, update, and delete employee records; get a comprehensive understanding of employees; communicate with employees; get insights from reports and dashboard; create and track cases; resolve service requests; and manage knowledge articles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The HR Service Console app includes a Home page and several list views and tools designed to support service representatives efficiently deliver HR services to employees. The key sections of HR Service Console are:

- Home
- Cases
- Employees
- Chatter
- Reports
- Dashboards
- Knowledge

- **[HR Service Console Features](https://help.salesforce.com/s/articleView?id=service.es_welcome_to_hr_service_workspace.htm&release=264.0.0&type=5)**  
    The Home page is the main landing page after you log in. It provides service representatives a quick overview of the cases assigned to them.
- **[Manage Cases](https://help.salesforce.com/s/articleView?id=service.es_manage_employee_cases.htm&release=264.0.0&type=5)**  
    As a service representative, you can view and manage employee cases.
- **[Manage Employees](https://help.salesforce.com/s/articleView?id=service.es_manage_employees.htm&release=264.0.0&type=5)**  
    Through HR Service Console, access employee records and information to understand and resolve their issues. You can create, update, and delete the employee records.
- **[Interact with Employees](https://help.salesforce.com/s/articleView?id=service.es_interact_with_employees.htm&release=264.0.0&type=5)**  
    In HR Service Console, chat with employees to answer their queries and resolve their issues.