Provide adequate guidance to your employees and successfully take them through the migration process.
Required Editions
| View supported editions. |
Give sufficient time to employees to process the service catalog requests submitted through Work.com. Guide the employees on the new service process requests that they must use in instead of the existing out-of-the-box service process requests in Work.com.
You can’t use Work.com service catalog requests in . However, you can create service processes by using Service Process Studio. See Service Process Studio.
Also, guide your employees to the features that they can use as alternatives to the existing Work.com features. This table shows the alternative features available in .
| Work.com Features | Alternative Features |
|---|---|
| Concierge Search for knowledge search | Experience Cloud Search See Configure Search Functionality in Experience Cloud Sites. |
| Employee-Service rep Pane for viewing employee data when service reps interact with employees | Employee Profile Card See Configure Employee Profile Card Component. |
| Service Catalog Builder to define and organize service catalog items and fulfillment flows | Service Process Studio See Service Process Studio. |
| Service Catalog Runtime - Employee for enabling employees to search for and submit service catalog requests and communicate with service reps about the requests | Employee Portal Service Catalog See Configure the Employee Portal Service Catalog Component. |
| Concierge Bot | Embedded Messaging (Case Management Bot) See Embedded Messaging Set Up. |
| Employee Transitions | Employee Enablement Program See Employee Enablement Program Setup. |