---
schema_version: "1"
id: 1c74a672409ff4945d24916e4f1c2f7880a2db84410fa51bd2227a89ca69431d
title: Guiding Employees Through Work.com to HR Service Migration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_guiding_employees_through_migration.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_guiding_employees_through_migration.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6717d3d11a216ba3dd90462c50591bad2197074fcdc03d0a041244007a50b872
description: Provide adequate guidance to your employees and successfully take them through the migration process.
products:
  - Service Cloud
release: "264"
---
# Guiding Employees Through Work.com to HR Service Migration

Provide adequate guidance to your employees and successfully take them through the migration process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Give sufficient time to employees to process the service catalog requests submitted through Work.com. Guide the employees on the new service process requests that they must use in instead of the existing out-of-the-box service process requests in Work.com.

You can’t use Work.com service catalog requests in . However, you can create service processes by using Service Process Studio. See [Service Process Studio](https://help.salesforce.com/s/articleView?id=ind.service_process_studio.htm&language=en_US).

Also, guide your employees to the features that they can use as alternatives to the existing Work.com features. This table shows the alternative features available in .

| Work.com Features | Alternative Features |
| --- | --- |
| Concierge Search for knowledge search | Experience Cloud Search See [Configure Search Functionality in Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_build_configure_searches.htm&language=en_US). |
| Employee-Service rep Pane for viewing employee data when service reps interact with employees | Employee Profile Card See [Configure Employee Profile Card Component](https://help.salesforce.com/s/articleView?id=service.es_configure_the_employee_profile_component.htm&language=en_US). |
| Service Catalog Builder to define and organize service catalog items and fulfillment flows | Service Process Studio See [Service Process Studio](https://help.salesforce.com/s/articleView?id=ind.service_process_studio.htm&language=en_US). |
| Service Catalog Runtime - Employee for enabling employees to search for and submit service catalog requests and communicate with service reps about the requests | Employee Portal Service Catalog See [Configure the Employee Portal Service Catalog Component](https://help.salesforce.com/s/articleView?id=service.es_configure_the_employee_hub_service_catalog_component.htm&language=en_US). |
| Concierge Bot | Embedded Messaging (Case Management Bot) See [Embedded Messaging Set Up](https://help.salesforce.com/s/articleView?id=service.es_embedded_messaging_set_up.htm&language=en_US). |
| Employee Transitions | Employee Enablement Program See [Employee Enablement Program Setup](https://help.salesforce.com/s/articleView?id=service.es_employee_enablement_program_setup.htm&language=en_US). |