Before raising a support request, access the collection of knowledge articles in
Knowledge Center and check whether a quick solution for your issues is available.
Required Editions
| User Permissions
Needed |
| To access knowledge articles: |
Knowledge User |
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On the navigation menu, click Help Center.
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Click Knowledge Center.
Apart from the Global Search Box, the Knowledge Center page also shows featured topics and
trending articles.
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Type a search keyword in the Global Search Box, and then press the enter (Windows) or
return (Mac) key.
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Click a knowledge article to read it.
The knowledge article page shows related articles on the right side bar.
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If you need further support, click Contact Support to create a
case.
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To create a case, fill the case form.
After filling the form, click anywhere on the page to see relevant articles listed on the
right side
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Click Submit.
Navigate to the My Cases page to view the case.
