---
schema_version: "1"
id: 0dc81bcc38a888648cec7eab5683cef965fffbe29972bddda54031e1f785f2f8
title: Refer to Knowledge Articles to Resolve Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_finding_answers.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_finding_answers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d76e3dfd75608d652bf36cca358d44267fdfd5282a3d8abef16bbd26096b3e6a
description: Before raising a support request, access the collection of knowledge articles in Knowledge Center and check whether a quick solution for your issues is available.
products:
  - Service Cloud
release: "264"
---
# Refer to Knowledge Articles to Resolve Issues

Before raising a support request, access the collection of knowledge articles in Knowledge Center and check whether a quick solution for your issues is available.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d80544e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d80544e55 ">To access knowledge articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d80544e55 ">Knowledge User</td>

          </tr>
        </tbody>
      </table>

1. On the navigation menu, click **Help Center**.
2. Click **Knowledge Center**.
    
    Apart from the Global Search Box, the Knowledge Center page also shows featured topics and trending articles.
3. Type a search keyword in the Global Search Box, and then press the enter (Windows) or return (Mac) key.
4. Click a knowledge article to read it.
    
    The knowledge article page shows related articles on the right side bar.
5. If you need further support, click **Contact Support** to create a case.
6. To create a case, fill the case form.
    
    After filling the form, click anywhere on the page to see relevant articles listed on the right side
7. Click **Submit**.
    
    Navigate to the My Cases page to view the case.