Enable your employees to submit cases through emails. Email-to-case automatically creates cases from emails. Employees can seek support without logging in to the Employee Portal site. Required Editions View supported editions. To set up Email-to-Case, perform these tasks: Turn on Email-to-Case. Configure Email-to-Case. Add routing addresses. See Set Up Email-to-Case.
Enable your employees to submit cases through emails. Email-to-case automatically creates cases from emails. Employees can seek support without logging in to the Employee Portal site. Required Editions View supported editions. To set up Email-to-Case, perform these tasks: Turn on Email-to-Case. Configure Email-to-Case. Add routing addresses. See Set Up Email-to-Case.
