---
schema_version: "1"
id: 9759fca1c258e5eb66847e042913513d566ac0b20ad7297bf497164db4d5b7a9
title: Email-to-Case Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_email_to_case_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_email_to_case_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 33f51814c45a655618423d50100291211fbab1e175c58596dac2522b664d1637
description: Enable your employees to submit cases through emails. Email-to-case automatically creates cases from emails. Employees can seek support without logging in to the Employee Portal site.
products:
  - Service Cloud
release: "264"
---
# Email-to-Case Setup

Enable your employees to submit cases through emails. Email-to-case automatically creates cases from emails. Employees can seek support without logging in to the Employee Portal site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To set up Email-to-Case, perform these tasks:

- Turn on Email-to-Case.
- Configure Email-to-Case.
- Add routing addresses.

See [Set Up Email-to-Case](https://help.salesforce.com/s/articleView?id=service.setting_up_email-to-case.htm&type=5&language=en_US).