Employee Service uses Salesforce Knowledge to help alumni access knowledge articles in
Alumni Portal. Your alumni can read the articles to find answers and solutions to their
issues.
Required Editions
To enable Salesforce Knowledge, you must perform these tasks:
- Assign permissions to user profiles
- Enable topics for articles
- Map articles to topics
- Enable voting on articles
- Add the Knowledge tab
- Publish your changes
See Enable Salesforce Knowledge in Your Experience Cloud Site.
