Salesforce Docs Portal

Manage Cases

As alumni, view, search, and create cases on the My Cases page.

Required Editions

View supported editions.
User Permissions Needed
To manage cases: Alumni Portal Community User

View Your Cases

  1. On the navigation menu, click Help Center.
  2. Click My Cases.
    The My Cases page shows a list view of your cases.
  3. Click a case number.
    The Case Detail page opens. You can view the case details and contact the service representative through Chatter. Use the search feature to find a specific case.

Create a Case

  1. On the navigation menu, click Help Center.
  2. Click My Cases.
  3. To create a case, click New.
  4. Fill the case form, and save your changes.
    The case details page opens.