---
schema_version: "1"
id: 0ff5452bb4a2c4b7ef44e23688b9f3870c186c2556898a08c6635e6a89b8aeab
title: Manage Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_ap_manage_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_ap_manage_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e5eb2d035b05267a1db5dfe0a12d5a45f2314e1a7e932ad95d161145e45e184b
description: As alumni, view, search, and create cases on the My Cases page.
products:
  - Service Cloud
release: "264"
---
# Manage Cases

As alumni, view, search, and create cases on the My Cases page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d159794e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d159794e55 ">To manage cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d159794e55 ">Alumni Portal Community User</td>

          </tr>
        </tbody>
      </table>

## View Your Cases

1. On the navigation menu, click **Help Center**.
2. Click **My Cases**.
    
    The My Cases page shows a list view of your cases.
3. Click a case number.
    
    The Case Detail page opens. You can view the case details and contact the service representative through Chatter. Use the search feature to find a specific case.

## Create a Case

1. On the navigation menu, click **Help Center**.
2. Click **My Cases**.
3. To create a case, click **New**.
4. Fill the case form, and save your changes.
    
    The case details page opens.