As an alumnus, use the Alumni Portal site to read knowledge articles for solutions to
common problems, quickly navigate to important and frequently used resources and pages, submit
service requests through Service Catalog, and network with alumni. For further support, create
cases or contact a service representative through the email, voice, or messaging channels. You
can also manage your profile information.
Required Editions
The features of Alumni Portal are packaged within several pages that are made up of
components. The key pages available in Alumni Portal are:
- Home
- Knowledge Center
- Service Catalog
- My Cases
- My Profile
- Alumni Directory
- Alumni Portal Features
After logging in, the Home page of Alumni Portal provides an overview of the website and easy access to the key pages of the website.
- Manage Your Profile Details
In Alumni Portal, view and update your profile details on the My Profile page. You can also control whether your profile is visible to other alumni.
- Refer to Knowledge Articles to Resolve Issues
Before raising a support request, access the collection of knowledge articles in Knowledge Center and check whether a quick solution for your issues is available.
- Raise Service Requests
Request for alumni services from the Service Catalog page.
- Manage Cases
As alumni, view, search, and create cases on the My Cases page.
