---
schema_version: "1"
id: f1b177879862b80357d2dc2dfd3d110e8aa1957dc1d9ea901aefb4b40b1ade55
title: Alumni Services with Alumni Portal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_ap_alumni_portal.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_ap_alumni_portal.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c4f0db2d91f633985ecf4ac833d77b16e7dd8c1cbfd825b139b560f28423cbb
description: As an alumnus, use the Alumni Portal site to read knowledge articles for solutions to common problems, quickly navigate to important and frequently used resources and pages, submit service requests through Service Catalog, and network with alumni. For further support, create cases or contact a service representative through the email, voice, or messaging channels. You can also manage your profile information.
products:
  - Service Cloud
release: "264"
---
# Alumni Services with Alumni Portal

As an alumnus, use the Alumni Portal site to read knowledge articles for solutions to common problems, quickly navigate to important and frequently used resources and pages, submit service requests through Service Catalog, and network with alumni. For further support, create cases or contact a service representative through the email, voice, or messaging channels. You can also manage your profile information.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The features of Alumni Portal are packaged within several pages that are made up of components. The key pages available in Alumni Portal are:

- Home
- Knowledge Center
- Service Catalog
- My Cases
- My Profile
- Alumni Directory

- **[Alumni Portal Features](https://help.salesforce.com/s/articleView?id=service.es_ap_home_page.htm&release=264.0.0&type=5)**  
    After logging in, the Home page of Alumni Portal provides an overview of the website and easy access to the key pages of the website.
- **[Manage Your Profile Details](https://help.salesforce.com/s/articleView?id=service.es_ap_manage_your_details.htm&release=264.0.0&type=5)**  
    In Alumni Portal, view and update your profile details on the My Profile page. You can also control whether your profile is visible to other alumni.
- **[Refer to Knowledge Articles to Resolve Issues](https://help.salesforce.com/s/articleView?id=service.es_ap_finding_answers.htm&release=264.0.0&type=5)**  
    Before raising a support request, access the collection of knowledge articles in Knowledge Center and check whether a quick solution for your issues is available.
- **[Raise Service Requests](https://help.salesforce.com/s/articleView?id=service.es_ap_raise_service_requests.htm&release=264.0.0&type=5)**  
    Request for alumni services from the Service Catalog page.
- **[Manage Cases](https://help.salesforce.com/s/articleView?id=service.es_ap_manage_cases.htm&release=264.0.0&type=5)**  
    As alumni, view, search, and create cases on the My Cases page.