Service contracts in Salesforce represent a customer support agreement between you and
your customers. You can use them to represent subscriptions, service level agreements (SLAs), and
other types of customer support.
Required Editions
- Set Up Service Contracts
Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as subscriptions or service level agreements (SLAs).
- Add Contract Line Items to Service Contracts
Set up contract line items to be able to specify which products a service contract covers. Contract line items only display to users on the Contract Line Items related list on service contracts (not on contracts!). You can only use contract line items if your Salesforce org uses products.
- Work with Service Contracts
Service contracts are an advanced entitlement feature that help you track your customer support agreements. Learn how to create and manage service contracts.
- Work with Contract Line Items
Contract line items are those products covered by a service contract, not by a general contract. You can only use contract line items if you use products in Salesforce.
