---
schema_version: "1"
id: c58ea0edeba20020b05d89a80fc433dab03efd6244d6a403390b975a8bcf6589
title: Service Contracts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_service_contracts_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_service_contracts_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8c6b048dc990ca54e7df47ba0c58f530bf1e8b39087fbd24e9e6209311243891
description: Service contracts in Salesforce represent a customer support agreement between you and your customers. You can use them to represent subscriptions, service level agreements (SLAs), and other types of customer support.
products:
  - Service Cloud
release: "264"
---
# Service Contracts

Service contracts in Salesforce represent a customer support agreement between you and your customers. You can use them to represent subscriptions, service level agreements (SLAs), and other types of customer support.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Set Up Service Contracts](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_service_contracts.htm&release=264.0.0&type=5)**  
    Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as subscriptions or service level agreements (SLAs).
- **[Add Contract Line Items to Service Contracts](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_service_contracts_line_items.htm&release=264.0.0&type=5)**  
    Set up contract line items to be able to specify which products a service contract covers. Contract line items only display to users on the Contract Line Items related list on service contracts (not on contracts!). You can only use contract line items if your Salesforce org uses products.
- **[Work with Service Contracts](https://help.salesforce.com/s/articleView?id=service.service_contracts_overview.htm&release=264.0.0&type=5)**  
    Service contracts are an advanced entitlement feature that help you track your customer support agreements. Learn how to create and manage service contracts.
- **[Work with Contract Line Items](https://help.salesforce.com/s/articleView?id=service.service_contracts_line_items_overview.htm&release=264.0.0&type=5)**  
    Contract line items are those products covered by a service contract, not by a general contract. You can only use contract line items if you use products in Salesforce.