Entitlements help you determine if your customers are eligible for support so you can create support records like cases or work orders for them.
- Guidelines for Working with Entitlements
Entitlements in Salesforce specify whether a customer is entitled to customer support. Learn how to perform common actions on entitlements. - Verify Entitlements
Each entitlement in Salesforce is associated with a specific account. Verify that a customer is entitled to customer support before you create or update a case or work order. - Entitlements: Terms to Know
Learn useful terms related to entitlement features in Salesforce. - Entitlement Fields
Entitlements have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings.