---
schema_version: "1"
id: 188d3dd36c06b7a4b77bba90e33843e5212577123eb85b1b6960597bfe14d99b
title: Work with Entitlements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_parent_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_parent_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 123080714a3c8591beecbb39ea7f216b2f5462f5ee3da5e2c8ad7ce46caa6e1d
description: Entitlements help you determine if your customers are eligible for support so you can create support records like cases or work orders for them.
products:
  - Service Cloud
release: "264"
---
# Work with Entitlements

Entitlements help you determine if your customers are eligible for support so you can create support records like cases or work orders for them.

- **[Guidelines for Working with Entitlements](https://help.salesforce.com/s/articleView?id=service.entitlements_creating.htm&release=264.0.0&type=5)**  
    Entitlements in Salesforce specify whether a customer is entitled to customer support. Learn how to perform common actions on entitlements.
- **[Verify Entitlements](https://help.salesforce.com/s/articleView?id=service.entitlements_verifying.htm&release=264.0.0&type=5)**  
    Each entitlement in Salesforce is associated with a specific account. Verify that a customer is entitled to customer support before you create or update a case or work order.
- **[Entitlements: Terms to Know](https://help.salesforce.com/s/articleView?id=service.entitlements_terms.htm&release=264.0.0&type=5)**  
    Learn useful terms related to entitlement features in Salesforce.
- **[Entitlement Fields](https://help.salesforce.com/s/articleView?id=service.entitlements_fields.htm&release=264.0.0&type=5)**  
    Entitlements have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings.