Milestones on support records display one of three statuses.
Required Editions
| View supported editions. |
| Status | What It Means | Example |
|---|---|---|
| Compliant | Milestones on the record are either complete or not in violation. New records display as compliant because they're not in violation. | The first response on a case is complete or not in violation. |
| Open Violation | One or more milestones on the record have been violated, and steps in the support process are incomplete. | The assigned support rep didn’t complete the first response on a case before the milestone expired. |
| Closed Violation | One or more milestones on the record were violated, but the steps in the support process were still completed. | The assigned support rep completed the first response on a case after the milestone expired. |
The status icons you see differ based on where the milestone appears and whether you’re in Salesforce Classic or Lightning Experience.
In Salesforce Classic, milestones display in the following locations.
- On the Milestone Status Icon field and Case Milestones related list:
- In the milestone tracker:
- Completed:
- Violated:
- Completed:
In Lightning Experience, milestones display in the Milestone component.
- Completed:
- Violated:
If milestone feed items are enabled, icons also display in the feed. Remember that these feed item icons are different in Salesforce Classic and Lightning Experience.