---
schema_version: "1"
id: 72be6e3ca397400ce6d241a82a75c57517e8e26bda6ac2248aef6e8f12f47e9c
title: Milestone Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/entitlements_milestones_statuses.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_statuses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a597ae0ec68642797dc587706603e2a8c1d94bee2613947b4b251c5d26d29818
description: Milestones on support records display one of three statuses.
products:
  - Service Cloud
release: "264"
---
# Milestone Statuses

Milestones on support records display one of three statuses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

  
| Status | What It Means | Example |
| --- | --- | --- |
| Compliant | Milestones on the record are either complete or not in violation. New records display as compliant because they're not in violation. | The first response on a case is complete or not in violation. |
| Open Violation | One or more milestones on the record have been violated, and steps in the support process are incomplete. | The assigned support rep didn’t complete the first response on a case before the milestone expired. |
| Closed Violation | One or more milestones on the record were violated, but the steps in the support process were still completed. | The assigned support rep completed the first response on a case after the milestone expired. |

The status icons you see differ based on where the milestone appears and whether you’re in Salesforce Classic or Lightning Experience.

In Salesforce Classic, milestones display in the following locations.

- On the Milestone Status Icon field and Case Milestones related list:
    - Compliant: ![Milestone compliant icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/casemilestone_iscompleted.gif)
    - Open Violation: ![Milestone open violation icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/casemilestone_isviolated.png)
    - Close Violation: ![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/entitlements/warning16.png)
- In the milestone tracker:
    - Completed: ![Milestone completed icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/entitlements/list_green.png)
    - Violated: ![Milestone violated icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/entitlements/list_red.png)

In Lightning Experience, milestones display in the Milestone component.

- Completed: ![Milestone completed icon in Lightning Experience](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_milestone_completed_lex.png)
- Violated: ![Milestone violated icon in Lightning Experience](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_milestone_violated_lex.png)

If milestone feed items are enabled, icons also display in the feed. Remember that these feed item icons are different in Salesforce Classic and Lightning Experience.

#### See Also

- [Work with Entitlement Processes](https://help.salesforce.com/s/articleView?id=service.entitlements_process_overview.htm&release=264.0.0&type=5 "Entitlement processes help you provide a consistent level of support to your customers. Learn how entitlement processes work and how to update them.")
- [Add a Milestone to an Entitlement Process](https://help.salesforce.com/s/articleView?id=service.entitlements_milestone_adding_sla.htm&release=264.0.0&type=5 "Add milestones to entitlement processes to define required steps in your support process.")
- [Milestone Actions](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_actions_overview.htm&release=264.0.0&type=5 "Milestone actions are time-dependent workflow actions that occur on milestones in an entitlement process. Actions can be added to milestones after the milestone is added to an entitlement process.")