Switch to Enhanced Chat v2

Ready to make the switch to Enhanced Chat v2? Check out our paths to success.

Required Editions

View supported editions.
This article applies to:	Enhanced Web Chat channels
This article doesn’t apply to:	Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel

Use Case	Steps to Take
Brand new to messaging Curious about AI Agents	Set up an Enhanced Chat Messaging Channel and Deployment, then switch to v2.
Already has a messaging channel Curious about AI Agents	Create an Enhanced Chat deployment, add it to an existing messaging channel, then switch to v2.