---
schema_version: "1"
id: 65f3770ff76c3a827585f183d7c26942a8877919670ba57e13091830b6fa20d2
title: Switch to Enhanced Chat v2
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/enhanced_chat_v2_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46db3a3772764c9ad5b9fbc71278fc378ba972f87ba4b730d902144af87500be
description: Ready to make the switch to Enhanced Chat v2? Check out our paths to success.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Switch to Enhanced Chat v2

Ready to make the switch to Enhanced Chat v2? Check out our paths to success.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="enhanced_chat_v2_setup__d1269e1065"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="enhanced_chat_v2_setup__d1269e1065" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard
            and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your
            Own Channel</td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163897e93">Use Case</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163897e96">Steps to Take</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d163897e93 ">
            <ul>
              <li>Brand new to messaging</li>

              <li>Curious about AI Agents</li>

            </ul>
          </td>

          <td data-label="Steps to Take" class="slds-cell-wrap" style="vertical-align:top;" headers="d163897e96 "><a href="https://help.salesforce.com/s/articleView?id=service.miaw_setup_stages.htm&amp;language=en_US&amp;type=5" target="_blank"><u>Set up an Enhanced Chat Messaging Channel and
                Deployment, then switch to v2.</u></a></td>

        </tr>
        <tr class="">
          <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d163897e93 ">
            <ul>
              <li>Already has a messaging channel</li>

              <li>Curious about AI Agents</li>

            </ul>
          </td>

          <td data-label="Steps to Take" class="slds-cell-wrap" style="vertical-align:top;" headers="d163897e96 "><a href="https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_existing_channel_deployment.htm&amp;language=en_US" target="_blank">Create an Enhanced Chat deployment, add it to an
              existing messaging channel, then switch to v2</a>. </td>

        </tr>
      </tbody>
    </table>