Add customizations and features to Enhanced Chat v2 for better look, experience and performance.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced Web Chat channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
- Create an Enhanced Chat v2 Deployment for an Existing Messaging Channel
If you have an established Messaging Channel, you can create a new Enhanced Chat v2 deployment and add it to the existing channel. - Customize Enhanced Chat v2 Deployment Settings
Review the settings available to you on the Deployment Settings page for your Enhanced Chat v2 Deployment. - Personalize the Enhanced Chat v2 UI with Custom Lightning Types
Custom Lightning types enable you to customize the chat UI in Lightning Experience. - Add an Agentic Experience to Enhanced Chat v2
Begin Enhanced Chat v2 conversations with an AI Agent.