---
schema_version: "1"
id: 9b9cf2e761d5679380cc2cefb39d56df82434f25daf9b9d49eef0bd0ea1211bb
title: Optimize Enhanced Chat v2 Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/enhanced_chat_v2_optimize_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_optimize_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1d6a0bd93962db1c7046eaf5e018d5fa82fe6cf18491890b6523d67fb4daf06d
description: Add customizations and features to Enhanced Chat v2 for better look, experience and performance.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Optimize Enhanced Chat v2 Setup

Add customizations and features to Enhanced Chat v2 for better look, experience and performance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="enhanced_chat_v2_optimize_setup__d1040e1065"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="enhanced_chat_v2_optimize_setup__d1040e1065" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard
            and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your
            Own Channel</td>

        </tr>
      </tbody>
    </table>

- **[Create an Enhanced Chat v2 Deployment for an Existing Messaging Channel](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_existing_channel_deployment.htm&release=264.0.0&type=5)**  
    If you have an established Messaging Channel, you can create a new Enhanced Chat v2 deployment and add it to the existing channel.
- **[Customize Enhanced Chat v2 Deployment Settings](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_customize.htm&release=264.0.0&type=5)**  
    Review the settings available to you on the Deployment Settings page for your Enhanced Chat v2 Deployment.
- **[Personalize the Enhanced Chat v2 UI with Custom Lightning Types](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_lightning_types.htm&release=264.0.0&type=5)**  
    Custom Lightning types enable you to customize the chat UI in Lightning Experience.
- **[Add an Agentic Experience to Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_add_agents.htm&release=264.0.0&type=5)**  
    Begin Enhanced Chat v2 conversations with an AI Agent.