You can enable the Self-Service Solutions Page from the Self-Service Portal Pages related list.
Required Editions
| View supported editions |
| User Permissions Needed | |
|---|---|
| To modify Self-Service pages: |
Manage Self-Service Portal AND Customize Application |
Note Starting with Spring ’12, the Self-Service portal isn’t available for new
Salesforce orgs. Existing orgs continue to have access to the Self-Service
portal.
The Solutions Page allows users to see solutions that have been marked Visible in Self-Service Portal and any files attached to those solutions.
- To enable this page, click Edit on the Solutions Page line.
- Select the Show Solution Page checkbox.
- Check Show Message to display a message at the top of the Solutions Page.
-
If you enabled the message, enter your message in the text box, using the formatting
toolbar to format the size, color, or font.
Optionally, check Show HTML to view your page message in HTML code. You can’t save any JavaScript as part of your custom code, and can only use certain HTML elements and attributes.
- Optionally, insert any merge fields for data that you want to replace dynamically.
- Click Save.
- To see how your Solutions Page will look, click Preview on the Solutions Page line. If you have customized the Self-Service style sheet, the preview shows your custom styles.