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Translate Service Email with Real-Time Translations

Allow service reps and customers to communicate in different languages via Service Email. When a customer sends an email to your business, a service rep can translate it into their own language in the case feed. When the rep is ready to reply, they can translate their response into the end user’s language in the email composer, and then send it.

Required Editions

View supported editions.
  • Considerations and Limitations for Real-Time Translations on Service Email
    Before starting your setup process, review the considerations and limitations for Real-Time Translations for Service Email. Note that considerations and supported languages vary between target and source languages, and between case feed and email composer.
  • Set Up Real-Time Translations for Service Email
    Let service reps translate email conversations. A rep can translate an end user’s messages into the rep’s language in the case feed, as well as translate their response into the end user’s language in the email composer before sending.
  • Translate a Service Email
    Translate end user emails and send translated replies in the case feed or email composer.