---
schema_version: "1"
id: c1b2384fc7136cef2e612ea4331d8262d39800104bb57d4f4fef294b2a1d6e2a
title: Translate Service Email with Real-Time Translations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/email_translate_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.email_translate_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1f0d9208c18cff22e1f6127acd8e299a43bf3e4a4f08902a8c99caaa0f2c0e74
description: Allow service reps and customers to communicate in different languages via Service Email. When a customer sends an email to your business, a service rep can translate it into their own language in the case feed. When the rep is ready to reply, they can translate their response into the end user’s language in the email composer, and then send it.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Translate Service Email with Real-Time Translations

Allow service reps and customers to communicate in different languages via Service Email. When a customer sends an email to your business, a service rep can translate it into their own language in the case feed. When the rep is ready to reply, they can translate their response into the end user’s language in the email composer, and then send it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.customizesupport_email_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce editions and user interfaces that support Email-to-Case.">View supported editions</a>.</td></tr></tbody></table>

- **[Considerations and Limitations for Real-Time Translations on Service Email](https://help.salesforce.com/s/articleView?id=service.email_translation_considerations.htm&release=264.0.0&type=5)**  
    Before starting your setup process, review the considerations and limitations for Real-Time Translations for Service Email. Note that considerations and supported languages vary between target and source languages, and between case feed and email composer.
- **[Set Up Real-Time Translations for Service Email](https://help.salesforce.com/s/articleView?id=service.email_translation_setup.htm&release=264.0.0&type=5)**  
    Let service reps translate email conversations. A rep can translate an end user’s messages into the rep’s language in the case feed, as well as translate their response into the end user’s language in the email composer before sending.
- **[Translate a Service Email](https://help.salesforce.com/s/articleView?id=service.email_translate.htm&release=264.0.0&type=5)**  
    Translate end user emails and send translated replies in the case feed or email composer.