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Set Up Einstein Article Recommendations

Set up Einstein Article Recommendations so you can build, activate, and benefit from your custom predictive model. Einstein Article Recommendations analyzes the data in case and knowledge article fields that you select to determine which articles are most likely to solve a customer inquiry. Service reps see recommendations in the Knowledge component of the Lightning Service Console.

Required Editions

Note
Note

Einstein Article Recommendations is being turned on for Lightning Knowledge starting Summer ’21. It uses a prebuilt model that’s based on generic data, and default field and language settings. Service reps can then see Einstein's recommendations in the Knowledge component right away. If your business uses specific case and knowledge fields, customize the model so that Einstein analyzes the closed-case data in your org and provides more accurate recommendations.Tell Me More.

If you don't want Einstein Article Recommendations in your org, you can turn it off in Setup.

Tip
Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See Discover and Set Up Features With Salesforce Go.

Incorporate knowledge from third-party systems such as SharePoint, Confluence, Google Drive, and websites within Salesforce, with unified knowledge. See Unify Knowledge from Various Sources (Beta).