---
schema_version: "1"
id: e5f1e54fb3dafcadab75b75907bbeee6f5339a27cd4c9938e2a5aedf7a5564b7
title: Set Up Einstein Article Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/einstein_article_recommendations_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47d5a3b0ab8106254e604e1437dbcc23d1cf390aeecf0b2b64b877a1d72667e6
description: Set up Einstein Article Recommendations so you can build, activate, and benefit from your custom predictive model. Einstein Article Recommendations analyzes the data in case and knowledge article fields that you select to determine which articles are most likely to solve a customer inquiry. Service reps see recommendations in the Knowledge component of the Lightning Service Console.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Set Up Einstein Article Recommendations

Set up Einstein Article Recommendations so you can build, activate, and benefit from your custom predictive model. Einstein Article Recommendations analyzes the data in case and knowledge article fields that you select to determine which articles are most likely to solve a customer inquiry. Service reps see recommendations in the Knowledge component of the Lightning Service Console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note

Einstein Article Recommendations is being turned on for Lightning Knowledge starting Summer ’21. It uses a prebuilt model that’s based on generic data, and default field and language settings. Service reps can then see Einstein's recommendations in the Knowledge component right away. If your business uses specific case and knowledge fields, customize the model so that Einstein analyzes the closed-case data in your org and provides more accurate recommendations.[Tell Me More](https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_prepare.htm&type=5&language=en_US).

If you don't want Einstein Article Recommendations in your org, you can turn it off in Setup.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_tip.png)

Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&type=5&language=en_US).

Incorporate knowledge from third-party systems such as SharePoint, Confluence, Google Drive, and websites within Salesforce, with unified knowledge. See [Unify Knowledge from Various Sources (Beta)](https://help.salesforce.com/s/articleView?id=service.knowledge_uk_about.htm&type=5&language=en_US).

- **[Set Up Agentforce Article Recommendations for Cases](https://help.salesforce.com/s/articleView?id=service.agentforce_article_recs_for_cases_set_up.htm&release=264.0.0&type=5)**  
    Help your service reps resolve customer cases by automatically suggesting relevant knowledge articles based on case data.