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Select Languages and Fields for Your Article Recommendation Model

Select which supported languages to include in your model. Then select fields on cases and knowledge articles that Einstein Article Recommendations can analyze to identify relevant articles.

Required Editions

View supported editions.
User Permissions Needed
To use Einstein Article Recommendations: Customize Application

Unsure which fields to choose? Learn more in Understanding Model Quality and Improve Recommendations.

  1. From Setup, in the Quick Find box, enter Einstein Article Recommendations, and select Einstein Article Recommendations.
  2. To create your model, under Select Fields, click Next.
  3. Select supported languages that you want to include in your model, and click Next.
    Verify that these languages are active in your Knowledge settings.
  4. Select unencrypted case fields that you want to incorporate into your model, and click Next.
    Field selection screen
  5. Select unencrypted fields from Knowledge articles that you want to incorporate into your model, and click Save.
    Knowledge field selection screen

After you select languages and fields, build the model so you can activate it.