Integrate the power and flexibility of Flow Builder with Einstein Article
Recommendations to quickly answer customer questions and deflect cases. Use flows to display
recommended knowledge articles or send them via email so customers can resolve issues before a
service rep is required to provide support.
Required Editions
- Add Article Recommendations to a Flow
The Article Recommendations action takes a Case ID as input and returns a JSON list of recommended articles identified from your active Einstein Article Recommendations model.
- Access the Article Recommendations Action’s Output
To use the recommendations, assign the output from the Article Recommendations action to a collection variable. Then, loop through the collection variable to access the recommended articles and their fields.
