---
schema_version: "1"
id: 48a43850d83fa1b0c110e64d7f0b3ac9f6da756e96897567a973343095f78d0f
title: Einstein Article Recommendations for Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/einstein_article_recommendations_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0ad46a7e8643dda2690a6cbb66b4d545811f40565a97ff926690ad999f17ddb3
description: Integrate the power and flexibility of Flow Builder with Einstein Article Recommendations to quickly answer customer questions and deflect cases. Use flows to display recommended knowledge articles or send them via email so customers can resolve issues before a service rep is required to provide support.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Einstein Article Recommendations for Flows

Integrate the power and flexibility of Flow Builder with Einstein Article Recommendations to quickly answer customer questions and deflect cases. Use flows to display recommended knowledge articles or send them via email so customers can resolve issues before a service rep is required to provide support.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Add Article Recommendations to a Flow](https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_add_to_flow.htm&release=264.0.0&type=5)**  
    The Article Recommendations action takes a Case ID as input and returns a JSON list of recommended articles identified from your active Einstein Article Recommendations model.
- **[Access the Article Recommendations Action’s Output](https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_access_flow_output.htm&release=264.0.0&type=5)**  
    To use the recommendations, assign the output from the Article Recommendations action to a collection variable. Then, loop through the collection variable to access the recommended articles and their fields.