This is a utility designed for you to download a complete, historical archive of all your conversation data.
Use this tool for tasks that require a full, offline copy of your data, such as fulfilling a legal compliance request, migrating historical data to a new data warehouse, or creating long-term backups for data retention policies.
This tool isn’t for frequent reporting or analysis. A complete export can only be run once every 7 days. This limitation reinforces its purpose as an archival tool, not a regular reporting utility.
For more information, see Export Conversation Transcripts.
Considerations for Bulk Export Tool
- Conversation export isn’t supported in sandboxes.
- Conversation transcripts don’t count towards your Salesforce org’s storage limits.