---
schema_version: "1"
id: 3a88b59225bd1be550f0ca66b894d0bbc0abb56349af84ef73dc57b226d0bc07
title: Download Conversation Data Using Bulk Export Tool
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/download_conversation_data_bulk_export_tool.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.download_conversation_data_bulk_export_tool.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 64bf1f1f576afa9cdd245325377ec323f4ca42029830d05d1d64ac73e166c735
description: This is a utility designed for you to download a complete, historical archive of all your conversation data.
products:
  - Service Cloud
release: "264"
---
# Download Conversation Data Using Bulk Export Tool

This is a utility designed for you to download a complete, historical archive of all your conversation data.

Use this tool for tasks that require a full, offline copy of your data, such as fulfilling a legal compliance request, migrating historical data to a new data warehouse, or creating long-term backups for data retention policies.

This tool isn’t for frequent reporting or analysis. A complete export can only be run once every 7 days. This limitation reinforces its purpose as an archival tool, not a regular reporting utility.

For more information, see [Export Conversation Transcripts](https://help.salesforce.com/s/articleView?id=service.Conversation_transcript_export_1.htm&type=5&language=en_US).

## Considerations for Bulk Export Tool

- Conversation export isn’t supported in sandboxes.
- Conversation transcripts don’t count towards your Salesforce org’s storage limits.