Discover the benefits of migrating from Open CTI to another Voice offering from Salesforce, and decide which telephony model is right for you. Reference step-by-step guidance to install a contact center that gives your reps an AI-first approach to engaging with customers on the phone. Open CTI is scheduled for retirement on February 28, 2028.
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Get Started Trailhead: Open CTI to Voice Migration |
Migrate to Salesforce Voice with Partner Telephony Replace Open CTI with Salesforce Voice with Partner Telephony (Path 1) Replace Open CTI with Salesforce Voice with Partner Telephony from Amazon Connect (Path 2) |
Migrate to Salesforce Voice with Amazon Connect Replace Open CTI with Salesforce Voice with Amazon Connect (Path 3) |
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Migrate to Agentforce Contact Center Replace Open CTI with Salesforce Voice (Native Telephony) (Path 4) |
Develop Migrate Your Open CTI Integration to Salesforce Voice with Partner Telephony Salesforce Voice with Partner Telephony Developer Guide |
Extend Your Contact Center with Messaging |
