---
schema_version: "1"
id: a2b9dd6a67fccaeae8ec53da3e69361fdd1a1e932b8a9d8ba464943651abee08
title: Migrate from Open CTI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cti_migrate_map.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cti_migrate_map.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0395f7b562dd455eb890d47821a963b289f92996da18bdba29233e6ab5b64c1c
description: Discover the benefits of migrating from Open CTI to another Voice offering from Salesforce, and decide which telephony model is right for you. Reference step-by-step guidance to install a contact center that gives your reps an AI-first approach to engaging with customers on the phone. Open CTI is scheduled for retirement on February 28, 2028.
products:
  - Service Cloud
release: "264"
---
# Migrate from Open CTI

Discover the benefits of migrating from Open CTI to another Voice offering from Salesforce, and decide which telephony model is right for you. Reference step-by-step guidance to install a contact center that gives your reps an AI-first approach to engaging with customers on the phone. Open CTI is scheduled for retirement on February 28, 2028.

![Banner image reading "Migrate to a New Voice Solution"](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/support_legacy/images/cti/cti-migrate-map-banner.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Get started icon"></span>
            </p>
            <p><strong>Get Started</strong></p>
            <p>
              <em>Trailhead:</em>
              <a href="https://trailhead.salesforce.com/content/learn/modules/open-cti-to-voice-migration" target="_blank">Open CTI to Voice Migration</a>
            </p>
            <p><a href="https://help.salesforce.com/s/articleView?id=service.cti_choose_migration_path.htm&amp;release=264.0.0&amp;type=5" title="Understand your options for migrating from Open CTI to a newer Voice solution from Salesforce.">Choose Your Open CTI
                Migration Path</a></p>
            <p><a href="https://help.salesforce.com/s/articleView?id=service.cti_migrate_faq.htm&amp;release=264.0.0&amp;type=5" title="Review frequently asked questions about migrating from Open CTI to a newer Voice solution.">Open CTI Migration FAQ</a></p>
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.cti_migrate_flow_templates.htm&amp;release=264.0.0&amp;type=5" title="To help you translate your Open CTI logic into Voice and other channel workflows, Salesforce provides Omni-Channel flow templates as a starting point.">Standard Omni-Channel
                Flow Templates for Open CTI Migration</a></p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/resources-global/_corporate/images/learning_maps/lm_develop_1.png" alt="Develop icon"></span>
            </p>
            <p><strong>Migrate to Salesforce Voice with Partner Telephony</strong></p>
            <p><a href="https://help.salesforce.com/s/articleView?id=service.cti_migrate_voice_pt.htm&amp;release=264.0.0&amp;type=5" title="Learn how to migrate from Open CTI to Salesforce Voice with Partner Telephony. This migration path allows you to keep your current third-party telephony provider, as long as they published a Salesforce Voice-certified managed package on AgentExchange (formerly AppExchange).">Replace Open CTI with Salesforce Voice with Partner Telephony (Path 1)</a></p>
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.cti_migrate_voice_pt_amazon.htm&amp;release=264.0.0&amp;type=5" title="Learn how to migrate from Open CTI to Salesforce Voice with Partner Telephony from Amazon Connect. This migration path is ideal if you already operate your own Amazon Connect instance and want to bring it into Salesforce Voice.">Replace Open CTI with Salesforce Voice with Partner Telephony from Amazon Connect (Path 2)</a></p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/resources-global/_corporate/images/learning_maps/lm_build_2.png" alt="Build icon"></span>
            </p>
            <p><strong>Migrate to Salesforce Voice with Amazon Connect</strong></p>
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.cti_migrate_voice_amazon.htm&amp;release=264.0.0&amp;type=5" title="Learn how to migrate from Open CTI to Salesforce Voice with Amazon Connect, where Salesforce provisions and manages the Amazon Connect instance on your behalf. This migration path is ideal if you don't have an existing AWS account or prefer that Salesforce handle the telephony infrastructure.">Replace Open CTI with
                Salesforce Voice with Amazon Connect (Path 3)</a></p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/resources-global/_corporate/images/learning_maps/lm_integrate_1.png" alt="Integrate icon"></span>
            </p>
            <p><strong>Migrate to Agentforce Contact Center</strong></p>
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.cti_migrate_voice_native.htm&amp;release=264.0.0&amp;type=5" title="Learn how to migrate from Open CTI to Salesforce Voice with Native Telephony, where Salesforce provides the telephony service end-to-end. This migration path is the most self-contained option — no third-party telephony vendor and no AWS account required.">Replace Open CTI with
                Salesforce Voice (Native Telephony) (Path 4)</a></p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/resources-global/_corporate/images/learning_maps/lm_code_1.png" alt="Code icon"></span>
            </p>
            <p><strong>Develop</strong></p>
            <p><a href="https://developer.salesforce.com/docs/service/api-cti/guide/migrate-cti.html" target="_blank">Migrate Your Open CTI Integration to Salesforce
                Voice with Partner Telephony</a></p>
            <p><a href="https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm" target="_blank">Salesforce Voice with Partner Telephony Developer
                Guide</a></p>
            <p><a href="https://developer.salesforce.com/docs/service/interaction-service-api/overview" target="_blank">Interaction Service API Guide</a></p>
            <p><a href="https://developer.salesforce.com/docs/service/service-connector-api/overview" target="_blank">Service Connector API Guide</a></p>
            <p><a href="https://developer.salesforce.com/docs/service/messaging-partner/overview" target="_blank">Bring Your Own Channel for Messaging Developer
                Guide</a></p>
            <p style="margin-bottom:0;"><a href="https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/overview" target="_blank">Bring Your Own Channel for CCaaS Developer
                Guide</a></p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/resources-global/_corporate/images/learning_maps/lm_extend_end_1.png" alt="Extend icon"></span>
            </p>
            <p><strong>Extend Your Contact Center with Messaging</strong></p>
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.byoc_byoccaas_intro.htm&amp;type=5&amp;language=en_US" target="_blank">Bring Your Own Channel</a></p>
          </td>

        </tr>
      </tbody>
    </table>