Learn more about the fields in the UserCustomObject so you can correctly map them to fields in your custom object.
Required Editions
| Available in: Lightning Experience |
| Custom Channels available in: Enterprise, Unlimited, and Developer Editions with the Customer Signals Intelligence add-on |
| USERCUSTOMOBJECT FIELD NAME | API Name | DATA TYPE | FIELD DESCRIPTION |
|---|---|---|---|
| SfdcOrganizationId | SfdcOrganizationId__c | Text | The identifier of your Salesforce org. Because this value won’t change for your org, you can hardcode it in the DLO. |
| SessionId | UserSessionId__c | Text | The custom object field that uniquely identifies the customer interaction. If the custom object is survey, the survey response ID is mapped with this field. |
| ThreadId | UserThreadId__c | Text | Uniquely identifies each engagement or exchange with the customer within a session. If the custom object is survey, the survey question response ID is mapped with this field. |
| CustomerId | CustomerId__c | Text | Identifies the customer. |
| CustomerName | CustomerName__c | Text | Identifies the name of the customer. |
| CustomerEmail | CustomerEmail__c | Text | Identifies the email ID of the customer. |
| CustomerMobileNumber | CustomerMobileNumber__c | Text | Identifies the mobile number of the customer. |
| FeedbackText | FeedbackText__c | Text | The custom object field for which insights should be gathered based on a text response from the customer. |
| FeedbackCategory | FeedbackCategory__c | Text | Identifies the category of the feedback provided by the customer. |
| FeedbackRating | FeedbackRating__c | Number | Identifies the score provided by the customer. |
| FeedbackDate | FeedbackDate__c | Datetime | Identifies the date when the customer provided the feedback. |