---
schema_version: "1"
id: c6c40919ec94692c4311549b8218700c219fb6986c87085aeaab38974f7edb0e
title: UserCustomObject Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/csi_usercustomobject_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.csi_usercustomobject_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dda6484a36d32cd9f11989be0ca36216904fb2eb05bdeb7f847ed20adf216aaf
description: Learn more about the fields in the UserCustomObject so you can correctly map them to fields in your custom object.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# UserCustomObject Fields

Learn more about the fields in the UserCustomObject so you can correctly map them to fields in your custom object.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Custom Channels available in: <strong>Enterprise</strong>,&nbsp;<strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with the Customer Signals Intelligence add-on</td></tr></tbody></table>

   
| USERCUSTOMOBJECT FIELD NAME | API Name | DATA TYPE | FIELD DESCRIPTION |
| --- | --- | --- | --- |
| SfdcOrganizationId | SfdcOrganizationId\_\_c | Text | The identifier of your Salesforce org. Because this value won’t change for your org, you can hardcode it in the DLO. |
| SessionId | UserSessionId\_\_c | Text | The custom object field that uniquely identifies the customer interaction. If the custom object is survey, the survey response ID is mapped with this field. |
| ThreadId | UserThreadId\_\_c | Text | Uniquely identifies each engagement or exchange with the customer within a session. If the custom object is survey, the survey question response ID is mapped with this field. |
| CustomerId | CustomerId\_\_c | Text | Identifies the customer. |
| CustomerName | CustomerName\_\_c | Text | Identifies the name of the customer. |
| CustomerEmail | CustomerEmail\_\_c | Text | Identifies the email ID of the customer. |
| CustomerMobileNumber | CustomerMobileNumber\_\_c | Text | Identifies the mobile number of the customer. |
| FeedbackText | FeedbackText\_\_c | Text | The custom object field for which insights should be gathered based on a text response from the customer. |
| FeedbackCategory | FeedbackCategory\_\_c | Text | Identifies the category of the feedback provided by the customer. |
| FeedbackRating | FeedbackRating\_\_c | Number | Identifies the score provided by the customer. |
| FeedbackDate | FeedbackDate\_\_c | Datetime | Identifies the date when the customer provided the feedback. |