Adjust how often real-time sentiment insights are generated for your cases or turn them
off completely.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise,
Unlimited, and Developer Editions
with the Customer Experience Intelligence add-on
|
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From Setup, use Quick Find to go to Real-Time Insights.
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For Case, click the down arrow and select Edit Insights
Settings.
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Modify the time or message count details.
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Save your changes.
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To disable real-time insights, turn off insights for Case.
