---
schema_version: "1"
id: e915893164be5a1c2219865e50a830b1b6f979f199613d9689fa72e05ed2b533
title: Manage Real-Time Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/csi_manage_rti.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.csi_manage_rti.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc135937b893f259c64bd1928acc0a33cff3ca87bc1036b679f399abbede0a85
description: Adjust how often real-time sentiment insights are generated for your cases or turn them off completely.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Manage Real-Time Insights

Adjust how often real-time sentiment insights are generated for your cases or turn them off completely.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong class="uicontrol">Enterprise</strong>, <strong class="uicontrol">Unlimited</strong>, and <strong class="uicontrol">Developer</strong> Editions with the Customer Experience Intelligence add-on</td></tr></tbody></table>

1. From Setup, use Quick Find to go to **Real-Time Insights**.
2. For Case, click the down arrow and select **Edit Insights Settings**.
    
    ![Edit the insights for cases.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-customer_experience_intelligence-264-0-0-production-enus/c8361df6-3338-41b6-9b03-2373fb35efd7/customer_experience_intelligence/images/csi_edit_rti.png)
3. Modify the time or message count details.
4. Save your changes.
5. To disable real-time insights, turn off insights for Case.
    
    ![Disable real-time insights for cases.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-customer_experience_intelligence-264-0-0-production-enus/c8361df6-3338-41b6-9b03-2373fb35efd7/customer_experience_intelligence/images/csi_disable_rti.png)