Configure Customer Signals Intelligence features and settings to customize how insights
are generated and displayed.
Required Editions
| Available in: Lightning Experience |
- Pause a Data Transform
To stop generating insights temporarily and reduce flex credit consumption, pause the data transform. Data processing stops across the entire pipeline and any in-progress processing is terminated within 20 minutes. Interactions that were being processed when the transform was paused can't be processed again.
- Use and Customize Insights Prompt Templates
Set up and customize standard prompt templates to tailor AI-driven insights to your business needs, improve system control, and optimize resource use.
- Enable Rich Text Format for Case Comments
Use rich text in case comments to gain deeper, data-driven insights. While images and videos are not supported, elements such as bold and italic are incorporated into insights to enhance your understanding of customer feedback.
