---
schema_version: "1"
id: d37288d8a98c7c9c15b97536b60cf15829b784d7421141308806420ed0c0af6f
title: Manage Customer Signals Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/csi_manage.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.csi_manage.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d177899dc036d2fc37e757fde832e5a39e728fd4fcb89f5b91037bbc9dcc8daf
description: Configure Customer Signals Intelligence features and settings to customize how insights are generated and displayed.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Manage Customer Signals Intelligence

Configure Customer Signals Intelligence features and settings to customize how insights are generated and displayed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr></tbody></table>

- **[Pause a Data Transform](https://help.salesforce.com/s/articleView?id=service.csi_pause_data_transform.htm&release=264.0.0&type=5)**  
    To stop generating insights temporarily and reduce flex credit consumption, pause the data transform. Data processing stops across the entire pipeline and any in-progress processing is terminated within 20 minutes. Interactions that were being processed when the transform was paused can't be processed again.
- **[Use and Customize Insights Prompt Templates](https://help.salesforce.com/s/articleView?id=service.csi_use_customize_prompts.htm&release=264.0.0&type=5)**  
    Set up and customize standard prompt templates to tailor AI-driven insights to your business needs, improve system control, and optimize resource use.
- **[Enable Rich Text Format for Case Comments](https://help.salesforce.com/s/articleView?id=service.task_enable_rtf.htm&release=264.0.0&type=5)**  
    Use rich text in case comments to gain deeper, data-driven insights. While images and videos are not supported, elements such as bold and italic are incorporated into insights to enhance your understanding of customer feedback.