You can start using the Agent console after your administrator has set it up.
Required Editions
| View supported editions. |
Note For more details about setting up the Agent console, see Set Up the Agent Console.
To display the Agent console, click the Console tab. To exit the console, select any tab.
If the selected list view doesn't contain any records, no data displays in the console.
Note
You can only access the Agent console if your administrator has assigned your user
profile to a console layout and granted you access to the Console tab. You can customize
your display to make the Console tab visible in your tab sets.