Manage Console Layouts for the Agent Console

Console layouts define what objects are available to users in the Agent console's list view frame. For example, if you want users to see list views of cases and contacts in the console, then you add both cases and contacts to a console layout, and then assign that console layout to the appropriate user profiles. A user can only view objects in the console's list view frame if those objects are added to the console layout to which their profile is assigned.

Required Editions

View supported editions.

User Permissions Needed
To create, edit, delete, and assign Agent console layouts:	Customize Application

From the console layouts list page, accessed in Setup by entering Console Layouts in the Quick Find box, then selecting Console Layouts, you can:

Click New to create layouts.
Click Edit to modify a layout.
Click Del to delete a layout.
Click Console Layout Assignment to assign console layouts to profiles.

Manage Console Layouts for the Agent Console

Required Editions

See Also