Salesforce offers multiple console versions. Each version comes with different default components for the console and Case page layouts. To significantly reduce the need for customization, choose the version that best meets your business requirements.
Required Editions
| Lightning Service Console is available in: Lightning Experience |
| Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud |
| Service Setup Assistant is available in: Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions in orgs created before Spring '26 |
To help you select the most suitable service console version for your company, review these key considerations.
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Check which service console versions are compatible with your Salesforce products, their edition, and your current setup. See Supported Console Versions.
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To reduce customization efforts, choose a console version that, by default, includes the tabs and utilities your company uses most frequently. See Default Components in Service Console Versions.
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Select a console version that comes with the Case page components essential for your operations. See Default Case Page Components in Console Versions.
- Console Version Support
The availability of console versions depends on your setup, the Salesforce products you use, and their edition. - Default Components in Service Console Versions
Each version of the service console is equipped with a specific set of navigation tabs and utilities, by default. If needed, you can customize the components in the service console. - Default Case Page Components in Console Versions
Each version of the service console includes a unique set of default components on the Case page. Other page layouts feature the same components across all console versions.