The Omni-Channel component lets your Lightning console users receive work requests
routed through Omni-Channel.
Required Editions
| Lightning Service Console is available in: Lightning Experience |
| Available in: Essentials, Professional, Enterprise,
Performance, Unlimited, and Developer Editions with Service
Cloud
|
Agents can use the Omni-Channel component in a sidebar layout (recommended) or in the
utility-bar footer to set their presence status and accept or decline work depending on
their Omni-Channel settings.
