---
schema_version: "1"
id: b32bad9cdae166c47e22905af122f196d6f0d86637e268890b72ecd3019a9f66
title: Omni-Channel Component for Lightning Console Apps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_custom_utilities_omnichannel.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities_omnichannel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 010521ac6b85bb479e277953a397b82ee695dc1792591eff3c1fed5e841902c3
description: The Omni-Channel component lets your Lightning console users receive work requests routed through Omni-Channel.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Omni-Channel Component for Lightning Console Apps

The Omni-Channel component lets your Lightning console users receive work requests routed through Omni-Channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Lightning Service Console is available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Service Cloud</td></tr></tbody></table>

Agents can use the Omni-Channel component in a sidebar layout (recommended) or in the utility-bar footer to set their presence status and accept or decline work depending on their Omni-Channel settings.

#### See Also

- [Use the Omni-Channel Component to Work with Customers](https://help.salesforce.com/s/articleView?id=service.omnichannel_work_with_customers.htm&type=5&language=en_US)
- [Omni-Channel](https://help.salesforce.com/s/articleView?id=service.omnichannel_intro.htm&type=5&language=en_US)